If you cancel Vivint, you may have to pay an early termination fee, return the equipment, or transfer the service to a new location or owner. The exact consequences depend on the type of contract, the reason for cancellation, and the time left on the agreement. In this article, we will explain the different scenarios and how to cancel Vivint without hassle.
Vivint offers two types of contracts for its home security and smart home services: month-to-month and long-term. The type of contract you have will affect how you can cancel Vivint and what fees you may incur.
Month-to-Month Contracts
A month-to-month contract is a flexible option that allows you to pay for Vivint’s services on a monthly basis, without committing to a long-term agreement. You can cancel Vivint at any time, without paying an early termination fee, by giving a 30-day notice. However, you will still have to pay for the remaining 30 days of service after you notify Vivint of your cancellation.
A month-to-month contract is only available if you purchase Vivint’s equipment upfront, which can cost between $600 and $1,800, depending on the number and type of devices you choose. Alternatively, you can use your own compatible equipment and pay a one-time activation fee of $99.
Long-Term Contracts
A long-term contract is a more common option that allows you to finance Vivint’s equipment over a period of 42 or 60 months, depending on your credit score. You will pay a fixed monthly fee for Vivint’s services, plus a monthly installment for the equipment, until the contract ends. The total cost of the equipment will vary depending on the devices you select, but it can range from $1,000 to $3,000.
A long-term contract is more difficult to cancel than a month-to-month contract, as you will have to pay an early termination fee if you want to end the agreement before the term is up. The early termination fee is equal to the remaining balance of your contract, which can be very expensive. For example, if you have 24 months left on a 60-month contract, and you pay $60 per month for Vivint’s services and $40 per month for the equipment, you will have to pay $2,400 to cancel Vivint.
Reasons to Cancel Vivint
There are many reasons why you may want to cancel Vivint, such as:
You are not satisfied with Vivint’s services or customer support.
You want to switch to a different home security or smart home provider.
You are moving to a new home that does not need Vivint’s services or equipment.
You are experiencing financial hardship and cannot afford Vivint’s fees.
You are eligible for a special circumstance that allows you to cancel Vivint without penalty.
How to Cancel Vivint
The process of canceling Vivint depends on the type of contract you have, the reason for cancellation, and the time left on the agreement. Here are the steps you need to follow to cancel Vivint:
Step 1: Check Your Contract
The first step to cancel Vivint is to check your contract and find out the following information:
The type of contract you have (month-to-month or long-term).
The term length and the end date of your contract.
The monthly fee and the equipment cost of your contract.
The early termination fee and the cancellation policy of your contract.
You can find your contract details on your Vivint account online, or by contacting Vivint’s customer service at 1-800-216-5232.
Step 2: Decide Your Reason for Cancellation
The second step to cancel Vivint is to decide your reason for cancellation and see if you qualify for any special circumstances that may allow you to cancel Vivint without penalty. Some of the special circumstances that Vivint may accept are:
Death of the primary account holder or a co-signer.
Bankruptcy of the primary account holder or a co-signer.
Military deployment of the primary account holder or a co-signer.
Natural disaster or fire that damages the home where Vivint’s equipment is installed.
Relocation to an area where Vivint does not provide service.
If you have a valid reason for cancellation that falls under one of these categories, you will need to provide proof of your situation, such as a death certificate, a bankruptcy notice, a military order, an insurance claim, or a utility bill. You will also need to fill out a cancellation form and send it to Vivint, along with the supporting documents, by email, fax, or mail.
If you do not have a special circumstance that allows you to cancel Vivint without penalty, you will have to pay the early termination fee, unless you have a month-to-month contract.
Step 3: Contact Vivint
The third step to cancel Vivint is to contact Vivint and inform them of your decision to cancel. You can do this by calling Vivint’s customer service at 1-800-216-5232, or by sending a written notice to Vivint’s address:
Vivint, Inc. 4931 North 300 West Provo, UT 84604
You will need to provide your account number, your name, your address, your phone number, and your reason for cancellation. You will also need to request a confirmation of your cancellation and a final bill.
If you have a long-term contract, you will have to pay the early termination fee, unless you have a special circumstance that waives the fee. If you have a month-to-month contract, you will have to pay for the remaining 30 days of service after you notify Vivint of your cancellation.
Step 4: Return the Equipment
The fourth and final step to cancel Vivint is to return the equipment that you financed or leased from Vivint. You will need to pack the equipment in a secure box and ship it to Vivint’s address, using a trackable service. You will also need to include a copy of your cancellation confirmation and your final bill.
If you do not return the equipment within 30 days of your cancellation, you may be charged an additional fee for the equipment. If you purchased the equipment upfront or used your own equipment, you do not need to return it to Vivint.
Conclusion
Canceling Vivint can be a hassle, especially if you have a long-term contract that requires you to pay a hefty early termination fee. However, if you follow the steps above, you can cancel Vivint without too much trouble. You just need to check your contract, decide your reason for cancellation, contact Vivint, and return the equipment.
If you are looking for an alternative to Vivint, you may want to consider other home security and smart home providers that offer more flexibility, affordability, and customer satisfaction. Some of the best options are SimpliSafe, Ring, and Nest, which offer DIY installation, no-contract plans, and low monthly fees. You can compare these providers and find the best one for your needs by visiting our website.
