The answer to this question is it depends on the type of service and package you have with ADT. Some customers may be eligible for free or discounted equipment upgrades, while others may have to pay a fee or sign a new contract. In this article, we will explain the different scenarios and factors that affect the possibility of getting an ADT equipment upgrade for free.
ADT is one of the leading providers of home security systems in the US, with over 140 years of experience and expertise. ADT offers a variety of products and services to suit different needs and budgets, such as wireless, hardwired, smart home, video, and fire and carbon monoxide protection. However, technology evolves rapidly, and some of the older ADT equipment may not be compatible with the latest features and innovations. For example, some of the 2G cellular devices that ADT used to install are no longer supported by the network providers, and need to be replaced with newer 3G or 4G devices.
Upgrading your ADT equipment can have several benefits, such as:
Improving the performance and reliability of your system
Enhancing the security and safety of your home and family
Adding new functionalities and capabilities to your system, such as remote access, automation, voice control, and video monitoring
Increasing the value and appeal of your home, especially if you plan to sell or rent it in the future
The possibility and cost of getting an ADT equipment upgrade for free depend on several factors, such as:
The type of service and package you have with ADT
The age and condition of your current equipment
The availability and compatibility of the new equipment
The terms and conditions of your contract with ADT
The special offers and promotions that ADT may have at the time of your request
Generally speaking, there are three main scenarios that may allow you to get an ADT equipment upgrade for free:
You are a new customer who signs up for a higher-level service or package with ADT, such as the ADT Pulse Level III with video monitoring and home automation. In this case, you may receive free upgrades and additional discounts on equipment upgrades with a new three-year monitoring agreement.
You are an existing customer who has been with ADT for a long time and has a good payment history. In this case, you may be eligible for a loyalty reward program that offers free or discounted equipment upgrades, depending on the availability and compatibility of the new equipment. You may also be able to negotiate a better deal with ADT if you agree to extend or renew your contract.
You are an existing customer who has a faulty or outdated equipment that needs to be replaced or repaired. In this case, you may be able to get a free equipment upgrade if the replacement or repair cost is higher than the cost of the new equipment, or if the old equipment is no longer supported by the network providers or manufacturers. However, this may also depend on the warranty and service plan that you have with ADT.
If you are interested in getting an ADT equipment upgrade, the easiest way to request it is to call the service number on the Contact ADT page and speak with a helpful ADT representative. They will be able to check your eligibility, availability, and compatibility for the equipment upgrade, and provide you with the best options and prices. You can also visit the ADT website to learn more about the latest products and services that ADT offers, and compare them with your current system.
Conclusion
Getting an ADT equipment upgrade for free is possible, but not guaranteed. It depends on various factors, such as the type of service and package you have with ADT, the age and condition of your current equipment, the availability and compatibility of the new equipment, the terms and conditions of your contract with ADT, and the special offers and promotions that ADT may have at the time of your request. The best way to find out if you can get an ADT equipment upgrade for free is to contact ADT and ask for a quote. ADT is committed to providing you with the best home security solutions and customer service, and will work with you to find the most suitable and affordable option for your needs.
